Privacy Policy

Your Privacy is Our Priority

At Flooring Deals, we value your privacy. All the products and services that we offer are covered under the privacy policy of City Floors Services Pty Ltd trading as Flooring Deals (ABN: 50 622 255 387).

We are committed to keeping your personal information private. 

Please be aware, however, our policy only covers our own business and website. If you follow a link to another website, we aren’t responsible for the privacy practices or the content of that site. 

What Information Does Flooring Deals Collect?

Common Internet Practices

Your computer uses an IP address to access the internet. It is like a mailing address for your computer. We use that IP address to identify which parts of the Flooring Deals website you use. This helps us to gather general data, such as the number of visitors that our website receives. 

The Flooring Deals website also uses cookies. When you access a website, you might choose to provide information like your name, number, or email address. A cookie is a small text file that saves the information you provided, to your computer. If you return to our website in the future, this will enhance your experience by saving your information and preferences. 

Remember, cookies are only created based on the information you choose to provide. A cookie cannot determine your information unless you choose to enter it into the appropriate field. 

If you choose to create a cookie on our website, that does not give Flooring Deals access to the rest of your computer. The only website that can read a cookie, is the website that created it. If you would rather not use cookies, you can set your web browser up to notify you when a site is using a cookie. This way, you can either accept or refuse the cookie.

Information You Might Choose to Share

Flooring Deals collects your information if you choose to do any of the following:

  • register on our site;
  • place an order;
  • subscribe to our newsletter;
  • respond to a survey;
  • fill out a form. 

If you choose to do any of the above, Flooring Deals might ask you for any of the following pieces of information:

  • name;
  • e-mail address;
  • mailing address;
  • phone number.

However, you can always visit our site anonymously if you like. Whether you share the above information is your own decision. 

Information We Might Automatically Collect

Whenever you visit a website, your browser sends information to a server. Flooring Deals might automatically record any of the following data:

  • your computers IP address;
    • the type of browser you are using;
    • the webpage that you came to our web site from;
    • the pages of our web site you visit;
    • the time you spend on our webpages, including access times and dates;
    • the items and information you search for on our site, and other statistics.

We automatically collect and analyse this data so that we can improve our site. Additionally, the information also helps us to improve the services and products we provide. 

Please note that we do not associate your browser data with any other personal information you might choose to provide. 

How Does Flooring Deals Use Your Information?

These are the ways in which Flooring Deals might use your information:

  • To customize your experience on our website
  • To improve the operation of our web site
  • To improve the range of products we offer on our web site
  • To improve our customer service
  • To process transactions
  • To provide you with relevant advertisements
  • To monitor and improve our advertising campaigns
  • If you register for our newsletter, we will use the collected information to send you blog updates, tips, and recommendations. 
  • If you submit an instant quote form, we will use the collected information to contact you regarding that quote.

Please also note that you always have the option to unsubscribe from our mailing list. If you would like to stop receiving Flooring Deals emails, please follow the instructions at the bottom of each email to unsubscribe. 

What We Won’t Do with Your Information

Flooring Deals will never sell, exchange, transfer, or give your information to any other company. We will only do so, if you consent or if we have an express purpose. Express purposes are limited to:

  • Delivering a product or service you have purchased
  • Administering contests, promotions, surveys, or other site features
  • Sending intermittent emails

If you choose to process an order through our site, we will only ever use the email that you provide for sending information and updates about that order. 

How Does Flooring Deals Protect Your Information?

Flooring Deals uses a range of security measures to keep your personal information safe. Most importantly, we use a secure server. If you supply sensitive/credit information, it will be transmitted via Secure Socket Layer (SSL) technology. This secures communications and encrypts the information. This information can only be accessed by those who are authorised with special access rights. The authorised person is also required to keep that information confidential. After the transaction is complete, your private information is wiped from the server. 

Does Flooring Deals Disclose Information to Outside Parties?

Flooring Deals will not sell, trade, transfer, or give your personally identifiable information to outside parties. However, this does not include trusted third parties. We use trusted third parties to help us operate our website, administer our business, and service our customers. We only engage with these parties if they agree to keep your information confidential. 

There are also some special circumstances in which Flooring Deals might be obliged to release your information:

  • To comply with the law
    • To enforce our site policies
    • To protect the rights, property, or safety of ourselves or others

Information that doesn’t identify visitors personally might be provided to outside parties. This is done for marketing, advertising, and other purposes. 

Third-Party Links

Flooring Deals might occasionally include or offer third-party products or services on our web site. However, we are not responsible or liable for the content and activities of these linked sites. These third-party sites have their own independent privacy policies. If you have any feedback about our linked third-party sites, we appreciate hearing it. Flooring Deals always seeks to protect your information and the security of our site. 

Facebook and Google

Flooring Deals uses Facebook and Google to monitor and collect digital marketing data. These parties use cookies, web beacons, and similar technologies to collect data about your browsing activities. Using this data, these companies might provide you with targeted ads. 

Opting Out of Third-Party Networks

If you do not want your information to be automatically collected by third-party ad networks, you can opt-out. Do so by visiting Further, you can edit or opt-out of Google Display Network ads’ by visiting

Other Information

Children’s Online Privacy Protection Act

Flooring Deals complies with the requirements of The Children’s Online Privacy Protection Act. We do not collect any information from anyone under 13 years of age. We target our website, products, and services to people at least 13 years or older. 

Information Collected Offline

Our online privacy policy only applies to the information that we collect through our website. It does not apply to the information that we collect offline. 


When you use our website, you consent to our privacy policy. 

How to Access and Correct Your Personal Information

In the majority of cases, Flooring Deals must provide you with access to personal information that we hold about you. Additionally, we can also take reasonable steps to correct your incorrect personal information on file. To access or correct your information, please ask. We always aim to make the process simple for our customers. 

How to Make a Complaint

If you believe that we have mishandled your personal information, you can complain to us in writing. We will respond to the complaint within 30 days. 

Additional Disclaimer(s)

Some images on this site are for aesthetics and may not reflect products sold by this merchant.

How to Contact Us

For more details on our privacy policy, please contact the team at Flooring Deals. 

● Email:

● Phone: 1800 491 660

● Address: 394 Samford Rd, Enoggera QLD 4051